Local Restaurant – Customer Sentiment Analysis Solution
One of HM Tech Solutions’ (Greater Toronto Area-based) restaurant clients was in a situation where they were in the dark about what their customers thought of them or how they could improve. They wanted to know how they were doing — what were the biggest issues facing their customers. Based on reviews and other data from social media, HM tech solutions created a unique AI-based sentiment analysis solution that helped the client understand what customers actually think of them, and where they can improve. This information led to a number of important changes in their business, including major improvements in customer service and an increase in their brand loyalty.